Quality & Safety

For the tourism industry to be sustainable – environmentally, socially and economically, we must ensure tourism businesses are financially successful in the longer term, protect and enhance the environment on which tourism businesses depend, maintain and enhance support from local communities and ensure our customers have outstanding experiences with all their tourism activities.

Qualmark – an assessment of quality, safety and sustainability

Qualmark is New Zealand tourism’s official quality assurance organisation, providing a trusted guide to quality travel experiences. Qualmark makes it easy for travellers to select high-quality places to stay, things to do, and ways to get around.

When you see a business displaying the Qualmark symbol you can be assured that the business has met stringent quality standards and environmental criteria – earning New Zealand tourism’s official quality mark.

Our Commitment to Safety

We are committed to ensuring the safety of Waimangu Volcanic Valley, looking after our staff and our visitors.

We use People Safe cloud based software to help us shift our health and safety focus from compliance to actually keeping people safe.
We are members of EMA to ensure quality in employment relations
We are certified by Maritime New Zealand to ensure safe

Supporting Scientific Research

To ensure the quality and safety of our experiences, we work closely with Crown Research Institutes GNS Science and NIWA. They research and monitor the geothermal and volcanic activity throughout the Waimangu volcanic valley and surrounding area.

GNS Science is New Zealand’s leading provider of Earth, geoscience and isotope research and consultancy services.
NIWA conducts leading environmental science for sustainable management of natural resources for NZ.

niwa.co.nz

www.gns.cri.nz

Working with the Tourism Industry

Waimangu and the Community

As part of our commitment to social sustainability, we regularly support local and regional community groups, charities and events. While we receive many requests for such support, and we cannot help them all, we select causes and events that fit with our mission, vision and values.

If you’d like to get in touch about a charitable or community cause or event, please contact us.

Risk disclosure statement

Waimangu Volcanic Valley is an active geothermal zone featuring numerous geothermal hazards including hot lakes, geysers, steam fissures, hot streams, unstable ground and the potential for hydrothermal eruptions. For your own safety, and that of our team you must follow signs and instruction at all times. Failure to stay on marked paths may put yourself and others at serious risk of harm.

Injuries from geothermal hazards can include scalds, burns and exposure to volcanic gases which could result in serious injuries or fatalities. The likelihood of an eruption has been formally assessed and is regarded as extremely unlikely.

Additional hazards include tripping, moving vehicles, heat exposure, rivers, streams & lake, wasps & bees, and the boat cruise pontoon.