• Quality & Safety

    Delivering exceptional sustainable experiences

Quality & Safety

For the tourism industry to be sustainable – environmentally, socially and economically, we must ensure tourism businesses are financially successful in the longer term, protect and enhance the environment on which tourism businesses depend, maintain and enhance support from local communities and ensure our customers have outstanding experiences with all their tourism activities.

Qualmark – an assessment of quality, safety and sustainability

Qualmark is New Zealand tourism’s official quality assurance organisation, providing a trusted guide to quality travel experiences. Qualmark makes it easy for travellers to select high-quality places to stay, things to do, and ways to get around.

When you see a business displaying the Qualmark symbol you can be assured that the business has met stringent quality standards and environmental criteria – earning New Zealand tourism’s official quality mark.

Our Commitment to Safety

We are committed to ensuring the safety of Waimangu Volcanic Valley, looking after our staff and our visitors.

  • We use People Safe cloud based software to help us shift our health and safety focus from compliance to actually keeping people safe.
  • We are members of EMA to ensure quality in employment relations
  • We are certified by Maritime New Zealand to ensure safe

Supporting Scientific Research

To ensure the quality and safety of our experiences, we work closely with Crown Research Institutes GNS Science and NIWA. They research and monitor the geothermal and volcanic activity throughout the Waimangu volcanic valley and surrounding area.

GNS Science is New Zealand’s leading provider of Earth, geoscience and isotope research and consultancy services.
NIWA conducts leading environmental science for sustainable management of natural resources for NZ.

Waimangu and the Community

As part of our commitment to social sustainability, we regularly support local and regional community groups, charities and events. While we receive many requests for such support, and we cannot help them all, we select causes and events that fit with our mission, vision and values.

If you’d like to get in touch about a charitable or community cause or event, please contact us. 

  • We stopped in for a quick coffee having seen the sign on the highway. The coffee was great and the quiche and muffin were fantastic. While eating we read the details of the Valley walk and decided to stay and see what it had to offer. Leave plenty of time, don’t rush it, we left at just after 10am and just caught the 1:10pm boat trip around the lake. What an unbelievable walk, really good information on both the brochure and on boards at…

    Andy
    Hatherleigh, United Kingdom

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  • We had a great trip here - very organised walk with lots of information and fascinating views of the craters. The boat trip on the lake was very relaxing and timed to allow us to catch the bus back up. We had a good lunch back at the…

    Penny
    Brisbane, Australia

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  • I hiked the whole of Waimangu Volcanic Valley down and back up again. It's located near Rotorua-where I didn't go because it's too touristy and overcrowded- and that place is just so impressive and wonderful to tramp through...fantastic vapor whirls on the magnificent colorful lakes...great ferns with thousands of different shades of green.....amazing viewpoints to look down into the valley...awesome hues of ever changing volcanic terraces in…

    Thomas Rhöse
    Google Review

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  • A must-go in Rotorua, where you'll explore a stunning scenery of ferns and volcanic rocks and…

    Simone
    Brasillia

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  • A peaceful quiet walk in the rain. We came here on a rainy day, as there wasn’t much else to do outside when in rains in Rotorua. Staff was nice and walked us through the bus stops and how everything worked there. We paid the additional $5 to rent a heat thermometer gun (not sure was the actual name of it is). It was cool to see how hot the water was getting with the temperature gauge. This was a good place to go when it rains. The walkway is…

    Spring
    Texas

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  • We were fortunate to visit when there were no crowds and walked the valley in almost complete isolation which added to the mysterious and prehistoric feel. Everywhere we turned was a feast for the eyes. Our teenage son only wished we could have spent more time there. If you appreciate nature, enjoy an easy hike, want to see something unique Waimangu is for…

    Dianna
    Tokyo, Japan

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