Frequently Asked Questions
Got something on your mind? Check out our frequently asked questions and see if it’s covered.
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Is the App free to download?
Yes, completely FREE
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Where do I download the App?
The Waimangu App is available in both the Apple and Google App Stores
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How do I download the App?
It’s really easy to download. iPhone users can download from it the App Store and Android users from Google Play. Once you’ve downloaded it, simply follow the onboarding instructions.
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When do I download the App?
We recommend that you download the app before you arrive at Waimangu, but we also have free WIFI available just in case.
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Will it use all my data?
Once you have downloaded the App it won’t use your data when you are visiting Waimangu. The App uses special location based technology from within the App, and all the content is already loaded for you to access.
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Will it use my battery up?
The App will use some of your battery for sure, we recommend you have a full battery before you start your journey.
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Why download the App?
So many reasons! The App has been designed to aid your journey and to unlock hidden content to enrich your adventure with us. Augmented Reality, live mapping, note taking and journal ability to name just a few of the unique things only available in the App.
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Does the App work on all phones?
The App has been designed for use on later model Apple and Android smart phones.
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Can I use the App on my tablet or computer?
The App has been designed for use on mobile phones. Some items may not display correctly on a tablet, and many tablets do not have SIM/location ability required to run the app.
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How do I use the App?
The App itself is very easy to use, and it has a useful introduction to its features and how to use when you download it. You can’t ‘break’ the App so have fun with it, and see what hidden treasures it will unlock for you. Our staff will help where they can as well so feel free to ask questions.
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Are there other language options other than English?
Currently English and Chinese is available, but watch this space for more options in future.
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Is it safe?
You are responsible for your personal safety while visiting Waimangu. Please read the safety instructions on the guide sheets and obey signage and the instructions of Waimangu staff. Children must always be supervised.
Please help us to protect this unique environment. Take only photos and leave only footprints.
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Can we do just the boat only?
Yes. You will need to book the Full Waimangu Experience, and use the shuttle bus service to get down to the lake from the visitor centre.
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Do you do Local Rates?
Yes! Please contact reception to enquire and have your local rates ID, for example rates bill, ready.
Reception phone: 07 366 6137
Reception email: nature@waimangu.co.nz
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Is Waimangu wheelchair accessible?
Waimangu staff will meet you on arrival to assist you with arrangements. Please allow a little extra time for this.
We will help you access the safe, flat areas of the walking track where you will see many of the geothermal features. Please note: The Inferno Crater and the Mt Haszard Hiking trail are not suitable for wheelchairs.
Wheelchairs must be lightweight and able to fold up to access the shuttle buses and the Lake Rotomahana boat. For safety reasons, we cannot provide access to motorised wheelchairs or mobility scooters.
Our shuttle buses do not have wheelchair lifts. You must be able to transfer from your wheelchair up steps onto the shuttle bus.
To board the boat, you must be able to climb up several steps and step across an open space, above the water, between the boat and the jetty.
Wheelchair users must always be accompanied by at least one experienced wheelchair handler during the visit.
Please feel free to contact us for further information or specific details.
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Is Waimangu suitable for children?
Yes, Waimangu is a great option for families. The walking trails are mostly downhill and you can take a shuttle bus back to the visitor centre from any of the bus stops. There is lots to learn and keep the children entertained and plenty of opportunities to stop and enjoy a picnic.
All children must be accompanied by an adult while onsite.
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Is there food and drink available?
There is a selection of hot and cold food and drink available to purchase and enjoy in the Café. We also have Picnic lunches available that may be added to your booking.
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Can I bring my own food & drink?
You are welcome to bring your own food and drinks (except alcohol) to enjoy at one of our picnic areas in the valley. Please do not bring your food into the café area.
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Are there plenty of toilets?
There are toilets in the main visitor centre at the top of the valley. There are also new toilets at Bus Stop 1, Bus Stop 2, and Bus Stop 3 (lakefront). Please note there are no toilets on the boat.
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Are there lockers available?
No
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Is it educational?
Yes! You will learn about the geothermal features, and the unique botany and wildlife in the valley. There are lots of stories and you’ll learn about the history of the Tarawera eruption and the Pink & White Terraces.
There are a number of signs around the park. We also provide map guides for the walking and hiking and the boat Cruise.
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How is Waimangu different to other geothermal attractions?
Waimangu Volcanic Valley is one of the world’s youngest geothermal systems. Waimangu was created by the eruption of Mount Tarawera in 1886, whereas other geothermal attractions in the area have been around for thousands of years. The features in the valley are constantly changing. It is the only example of a native NZ eco-system that has regenerated following destruction from a volcanic event. Waimangu is also quieter than other attractions.
We recommend visiting more than one geothermal attraction to see and compare a wider range of geothermal features.
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Will I see the Pink & White Terraces?
Unfortunately, no. The Pink & White terraces were destroyed or buried in the eruption of Mt Tarawera in 1886. The boat cruise takes you to the original sites of the terraces on the new, much larger Lake Rotomahana.
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Can I take photos?
Of course! There are so many fantastic opportunities to take photos and we’d love to see them! Feel free to share them on social media and #Waimangu
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I want to do something special for a special occasion
Fantastic! Contact us to discuss options for your visit. We can arrange a gourmet picnic at one of the picnic areas, or charter a cruise on Lake Rotomahana just for your group.
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When is it open?
Waimangu is open daily 8.30 am to 5 pm
Last admission times:
