Terms & Conditions

Refund Policy

Waimangu Volcanic Valley reserves the right to make a refund, if due, in the same manner and the same currency used to pay for your purchases. Online booking refunds may only be obtained from the Booking Agent (RTBS). Note that the RTBS transaction fee is not refundable.

No refunds will be granted within 24 hours of the arrival time or expiry of the ticket unless Waimangu Volcanic Valley cancels the activity due to waterway, road or weather conditions. Otherwise refunds are granted solely at the discretion according to Waimangu Volcanic Valley cancellation policy.

Faulty items purchased in the souvenir store will be fully refunded or replaced according to the Consumers Guarantees Act. Any damages that occurs after leaving the store are the responsibility of the purchaser.

If the purchaser changes their mind products purchased in the souvenir store can refunded or exchanged within 10 days of purchase granted they are in the same condition with all tags and receipts presented. Products purchased on sale or at a discounted rate are not eligible to be refunded or exchanged.


Cancellation Policy

You may cancel your bookings at any time prior to making full payment without any penalty, unless otherwise specified.

You may cancel your prepaid booking prior to 72 hours of the activity commencement and receive a full refund, excluding the non-refundable RTBS transaction fee.

You may cancel your prepaid booking between 72 and 24 hours of the activity commencement and receive a refund to the value of 50% of the total purchase, excluding the non-refundable RTBS transaction fee.

Any cancellations within 24 hours of the activity commencement will not be refunded.


Waimangu Volcanic Valley makes this web, including all information, files, text, graphics, software, and products available for your use subject to the terms and conditions set forth in this document and any changes to this document that Tomahawk may publish from time to time (collectively, the "Terms of Use").

Copyright, trademark, patent, and/or other intellectual property laws protect the Materials in this web, as well as their selection and arrangement. Any unauthorized use of the Materials may violate such laws and the Terms of Use. Except as expressly provided herein, Tomahawk and its suppliers do not grant any express or implied rights to use the Materials and Services. You agree not to copy, republish, frame, transmit, modify, rent, lease, loan, sell, assign, distribute, license, sublicense, reverse engineer, or create derivative works based on this web, its Materials, or its selection and arrangement, except as expressly authorized herein.

1. This web may not be modified or altered in any way. 
2. This web may not be distributed or sold, rented, leased, or licensed to others. 
3. You may not remove any copyright or other proprietary notices contained in the Waimangu Volcanic Valley Content and User Content. 
4. Waimangu Volcanic Valley reserves the right to revoke the authorization to view, download, and print this web at any time, and any such use shall be discontinued immediately upon notice from Waimangu Volcanic Valley.

The information in this website is general in nature only. Although the information in this website is believed to be accurate, no liability (whether as a result of negligence or otherwise) is accepted for any loss of any kind that may arise from actions based on the contents of this website.


The trademarks, logos, and service marks ("Marks") displayed in this web are the property of Waimangu Volcanic Valley or other third parties. You are not permitted to use the Marks without the prior written consent of Waimangu Volcanic Valley or such third party that may own the Marks. Waimangu Volcanic Valley and the Waimangu Volcanic Valley logo are trademarks of Waimangu Volcanic Valley.


By accessing this Site, you and Waimangu Volcanic Valley agree that all matters relating to your access to, or use of, this web shall be governed by the statutes and laws of New Zealand, without regard to the conflicts of laws principles thereof. You and Waimangu Volcanic Valley also agree and hereby submit to the exclusive personal jurisdiction and venue of the Supreme Court of Auckland with respect to such matters.

PRICES (if applicable)

This website might contain price information. The price advertised may not be the same price charged to the credit card account due to exchange rate fluctuations. This means that because we are based in New Zealand, we have to convert your purchase to New Zealand dollars at the exchange rate on the day it is processed. So if you purchase on this website, you will always be charged the equivalent in New Zealand dollars at the bank exchange rate of the day.


It is the express wish of the parties that the Terms of Use and all related webs have been drawn up in English.

Security of your Personal Information
Waimangu Volcanic Valley strictly protects the security of your personal information and honours your choices for its intended use. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction. 

Your personal information is never shared outside the company without your permission, except under conditions explained below. Inside the company, data is stored in password-controlled servers with limited access. Your information may be stored and processed in New Zealand or any other country where Waimangu Volcanic Valley, its subsidiaries, affiliates or agents are located. 

You also have a significant role in protecting your information. No one can see or edit your personal information without knowing your UserName and password, so do not share these with others. 

Use of Cookies
To ensure we are publishing content customers need and want, Waimangu Volcanic Valley collects aggregated site-visitation statistics using cookies. We do not track individuals' use of the site. 

When someone visits the site, a cookie is placed on the customer’s machine (if the customer accepts cookies) or is read if the customer has visited the site previously. 

Web beacons, also known as clear gif technology, or action tags, assist in delivering the cookie. This technology tells us how many visitors clicked on key elements (such as links or graphics) on a Waimangu Volcanic Valley Web page. We do not use this technology to access your personally identifiable information on Waimangu Volcanic Valley; it is a tool we use to compile aggregated statistics about Waimangu Volcanic Valley Web site usage. We do not share tracking information outside of Waimangu Volcanic Valley , and do not allow other companies to place clear gifs on our sites. 

Waimangu Volcanic Valley also uses cookies in connection with the use of your account on the Waimangu Volcanic Valley Web site as explained above. 

If you choose to not have your browser accept cookies from the Waimangu Volcanic Valley Web site, you will be able to view the text on the screens, however you will not experience a personalized visit nor will you be able to subscribe to the service offerings on the site.

Waimangu Volcanic Valley Statement of Privacy
Waimangu Volcanic Valley are committed to protecting your privacy and to developing technology that gives you the most powerful and secure online experience. You can travel through most of our site without giving us any information about yourself. But sometimes we do need information to provide services that you request, and this statement of privacy explains data collection and use in those situations. Please read the complete Waimangu Volcanic Valley privacy statement. 

Your Personal Information
We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you are asked to register before ordering e-mail newsletters, joining a limited-access premium site, or when purchasing. Personal information collected is limited to e-mail address, language, country or location, but may include other information when needed to provide a service you requested. 

For example: If you choose to make a purchase, we will request personal information such as: name, address, telephone number, credit card number and shipping information. 

If you ever want to review or update your profile, simply visit the Specific area and edit your personal information. 

Use of your Personal Information
We use your personal information for four primary purposes:

* To make the site easier for you to use by not making you enter your personal information more than once.

* To help you quickly find services or information on this web.

* To help us create and deliver content most relevant to you.

* To alert you to special offers, updated information and other new services from Waimangu Volcanic Valley .

We occasionally hire other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases, answering customer questions about products or services, sending postal mail and processing event registration. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose. 

Waimangu Volcanic Valley will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Waimangu Volcanic Valley or the site; (b) protect and defend the rights or property of Waimangu Volcanic Valley and its family of Web sites, and, (c) act in urgent circumstances to protect the personal safety of users of Waimangu Volcanic Valley , its Web sites, or the public. 

Control of your Personal Information
When you register, or otherwise give us personal information, Waimangu Volcanic Valley will not share that information with third parties without your permission, other than for the limited exceptions already listed. It will only be used for the purposes stated above. 

Waimangu Volcanic Valley may send out periodic e-mails informing you of technical service issues related to our product. You will not be able to choose to unsubscribe to these mailings, as they are considered an essential part of the service you have chosen. 

Access to your Personal Information
We will provide you with the means to ensure that your personal information is correct and current. You can:

* View and edit personal information you have already given us.

* Subscribe or cancel subscriptions to newsletters about our services and products.